Getting Started

Last updated on Jul 17, 20245 mins read

Once you have set up your account, you are ready to begin right away. In this set of articles, you will find a walkthrough on getting to know the basics of M360, with example scenarios to help guide you along the way.

Installation

To begin, head over to download and get the latest version. M360 will always warn you when a new version comes out, and we always recommend downloading it as soon as possible.

Next, run the installer, and go through the setup wizard:

  1. Read and accept the terms and conditions
  2. We recommend choosing a Full Install for a simple and automatic process, but you can choose Custom install to control specific settings such as the installation directory, or which drivers are installed. You must have the Apple iPhone Driver if you intend to connect iOS devices.
  3. Windows will prompt you to allow the installer to make changes, press “Yes”
  4. If any drivers were installed, restart your computer!

Now you are ready to open and run M360. In the case that installation has failed, or the app does not open, here are some quick troubleshooting tips:

  • Allow M360 as an exception in any antivirus you may have, or temporarily disable the antivirus entirely
  • Check or disable your firewall, it may prevent M360 from properly installing
  • Uninstall and reinstall the application, once again, make sure to restart your computer if any drivers were installed or uninstalled
  • If none of the above work, feel free to contact our [support team]. Any details you can provide about your computer or any errors you are seeing may help us better diagnose your issue.

Once you have M360 open, log in with your account details, and head over to the top left. Hover over “Devices”, and select “Show Connected Devices”. This is your starting screen, where you will find all devices and their information once you connect them.

Connecting Devices

Depending on your specs and how many USB hubs you have, you can potentially connect dozens of devices at once. However, do note that Windows itself will begin to struggle to keep many connections at once on lower end computers, so you may experience lag in such cases. Otherwise, M360 has no hard limit on how many devices it can handle at once.

Connecting Android Devices

M360 supports all Android 5.0+ devices.

To connect one, you will need an appropriate USB cable plugged into your computer, or to an active USB hub. The following steps are necessary for connecting an Android device for the first time:

  1. Turn on “Developer Mode” on the device. This is necessary, as the next step in this process is only available in the Developer settings. The exact process for doing this may vary on different OS versions, but generally speaking you need to find and repeatedly tap on the “build number”, usually located in the “About” section of the settings of a device.
  2. Find the Developer settings, and turn on “USB Debugging”.
  3. Make sure the screen is turned on and not locked, then plug in the device.
  4. When plugging in a device to a computer with this setting turned on for the first time, you will be prompted to allow the necessary permissions to make the connection. It is also recommended that you select the option to “Always allow”, so that you do not have to keep repeating this process on every connection.
  5. On many devices, you may be prompted to choose between “Charge only, Transfer Photos, Transfer Files”. In these cases it is best to choose “Transfer Files”, as it is the most consistent.

Connecting iOS devices

M360 supports all iOS 12.0+ devices.

To connect one, you will need an appropriate Apple Lightning Cable, or a USB-C cable for the latest models. Turn on the screen and unlock the device, then once you plug in the device you will be prompted to Trust the computer. Make sure to select the Trust option.

Status Bar

The status bar contains a lot of useful basic information that you should keep in mind while working, or even in helping you diagnose any problems you run into operating M360. Let’s get familiarized with it:

  • User: Starting on the left, you can see what account you are logged into. If this account name has the crown symbol next to it, then it is a manager account:

    • Help Tooltips: M360 comes with an in-app help system, by offering clarifying texts and hints when you hover over most features. You can disable or enable these by pressing this toggle button.
    • Blacklist Checks: This number is your currently available blacklist check amounts. If you run out, you will be unable to perform any more of them. To purchase more, head over to [link?]
    • Manual Check: Pressing this button opens up a menu for manually inputting IMEI values, allowing you to check them without having to connect devices. Within this menu you can also find your history of all blacklist checks you have performed, including their results.
    • Status Checker: This indicator shows whether the main functionality of M360 is functional or not. Its colour varies between Green, Yellow, and Red to show the current status of the application. Clicking it opens a menu displaying each function separately, alongside descriptions explaining the current status of each. The colour codes mean the following:
      • Green: This functionality is fully operational
      • Yellow: Something may be wrong, or you have not yet taken a recommended action
      • Red: There is an error or major issue