What is M360 Diagnostics?
M360 is a professional mobile diagnostics software that checks the condition and functionality of used smartphones, tablets and securely erases all personal data using a certified method.
It also generates certifications to confirm the results, so whether you're selling, buying or simply assessing the condition of an old device, M360 gives you peace of mind for confident decision-making.
Why is it important to run diagnostics
when buying or selling used phones?
Used phones often come with many uncertainties:
Are there hidden issues that aren’t visible?
Is everything working properly?
Does the device still contain personal data from a previous owner?
Did I check everything thoroughly?
Did I buy from a trustworthy seller?
Is it stolen or reported lost?
How does M360 Diagnostics
solve these issues?
Runs automated and interactive tests on over 80 checkpoints.
Minimises human error.
Provides a trustworthy assessment of the device’s true condition.
Certified data erasure (ADISA-approved) ensures complete data removal.
Builds trust in used mobile phones.
Uses GSMA Device Check™ to confirm in real time whether a device is blacklisted or reported stolen.
Who is M360 designed for?
Phone repair centres and service providers
Online marketplaces
Retailers and wholesalers
Refurbishment businesses
Used phone buyback companies
Individual users
What is the M360 Certification?
M360 Certifications provide a clear report showing all data retrieved from the device and every completed operation. Each report is unique to the specific device and is available locally or in the cloud.
It includes information such as:
Battery Health
Functionality status of the screen, cameras, audio, and sensors
Whether the device is stolen or lost
Whether the phone is carrier-locked or not
Details on certified data erasure
Other key hardware and software information
Supporting Sustainability and
Protecting the Environment
Builds trust in the quality of used phones
Supports resale of used devices – over 280,000 devices are connected to our system daily
Reduces CO₂ emissions
Enables faster, more accurate diagnostics, helping devices get properly repaired and refurbished
How does M360 contribute
to sustainability?
Manufacturing a new smartphone releases an average of 55–95 kg of CO₂ into the atmosphere. By comparison, using a refurbished phone results in over 80% less CO₂ emissions.
The M360 Diagnostics Team helps extend the lifespan of used devices – a choice that’s not only more economical, but also better for the planet.